Shipping & Returns
- Items must be unworn, unwashed, unaltered, and have original tags attached.
- Items must be free of marks, makeup, perfumes, strong odors, deodorant, smoke, and animal hair.
- Items must be in original packaging.
- Footwear without the original box cannot be returned. Footwear must be in their original boxes free of postage labels.
- Shoes returned without the original box will include a 20% restocking fee in the refund.
- Shoe boxes returned with postage labels will include a 20% restocking fee in the refund.
- Items showing signs of wear and/or damage will include a 20% restocking fee in the refund.
- Buyer is responsible for all shipping costs on returns and exchanges.
- All shipping costs are non-refundable.
- Intimates and body products are Final Sale.
- Sale, clearance, and promotional items (slashed prices) may not be returned or exchanged.
- RETURNS - If we receive the return after 14 days of delivery we will refund in the form of store credit.
- EXCHANGES - Add a note with the item, color and size that you would like to exchange for when making the exchange. If you don’t want to wait for us to ship out the new item, you can purchase the new item on shopJAYNE.com and we will ship it out right away. Then, once you ship back the original pair and we receive the product, we will refund the original purchase. This option does ensure we don’t sell out of the item you want to exchange for in the meantime!
Merchandise purchased in any of our 5 brick and mortar locations can be returned within 10 days of purchase to receive a full refund and 30 days of purchase for store credit.
- Orders will be processed and shipped within 1 to 3 business days.
- Any expedited orders will be processed within 1-3 business days and once scanned by the carrier will have an expedited delivery.
- We are not responsible for lost/stolen packages once an order has been shipped.
- Please reach out to your local post office if your package is missing.
- If you have questions about our return policy or need assistance, please email email@example.com.
Curbside pickup orders are processed within 24-48 hours from purchase and our team will call once an order is ready for pick up.
Any curbsides not picked up after 30 days from the initial call will be given store credit and the item will be re-stocked.