Frequently Asked Questions

• FREE Standard Shipping 
• $40 2-Day Delivery (after processing time)
• $60 Next Day Delivery (after processing time)
• Order processing is usually 1-3 business days

**Orders placed with Expedited Shipping will ship within 1-3 business days and once scanned by the carrier will have an expedited delivery**

Our online exclusive styles are only available on ShopJAYNE.com. They are shipped directly from the vendor and ship within 1-4 business days.

• Items must be unworn, unwashed, unaltered, and have original tags attached.
• Items must be free of marks, makeup, perfumes, strong odors, deodorant, smoke, and animal hair. 
• Items must be returned with original packaging.  
• All shipping costs are non-refundable. 
• Intimates and body products are Final Sale.
• Sale, clearance, and promotional items (slashed prices) may not be returned or exchanged.
• Refunds are issued to the original form of payment within 14 days of delivery.
• Store Credit is issued within 30 days of delivery.
• A prepaid shipping label will be provided by JAYNE.
• A $4.95 return shipping fee will be deducted from every order
• Limit one return mailing label per order. 
• Shoes returned without the original box will include a 20% restocking fee in the refund. 
• Shoe boxes returned with postage labels will include a 20% restocking fee in the refund. 
• Items showing signs of wear and/or damage will include a 20% restocking fee in the refund. 

• A prepaid shipping label will be provided by JAYNE.
• A $4.95 return shipping fee will be deducted from every order
• Limit one return mailing label per order. 

• Items marked as sale with a slashed sale price. 
• Items on a promotion.
• Body products.
• Any items received outside of the 30 day return policy may not be returned.

• 14 days from delivery for a refund back to the original form of payment.
• 30 days from delivery for store credit.

• Yes! Include packing slips from both orders when returning. 

• Yes! We do price match from reputable stores as long as the exact size and color can be added to cart. 

• Curbside pickups will be refunded back to store credit after 30 days from the original date called. 

• We are a women's fashion focused boutique. Our sizing for footwear is always shown in women's US or EU sizing. If a brand or style we carry is considered "unisex" the sizing for that shoe will always be shown in women's sizing. 

• Women’s shoe sizes in the U.S. and Europe follow different systems, which is why the numbers don’t match up directly. U.S. sizes run smaller and typically increase in half-size increments. European (EU) sizes typically go by whole numbers without half sizes. Use this conversion chart to find your size:

Standard shipping options:

• Free standard shipping on orders over $50
• $4.95 standard shipping on orders under $50

Expedited shipping options:

• $40 for 2-Day Shipping (after processing)
• $60 for Next Day Shipping (after processing)

Most orders process within 1–3 business days before shipping.

Expedited shipping affects transit time once the package ships, but processing is still typically 1–3 business days.

Online exclusive styles are only available online and ship directly from the vendor, typically within 1–4 business days.

Free standard shipping is available on orders over $50.

Items must be unworn, unwashed, unaltered, with original tags and packaging, and free of odors or marks (makeup, deodorant, smoke, pet hair, etc.).

Returns are accepted:

• Within 14 days of original delivery for a refund to the original payment method
• Within 30 days of original delivery for store credit

We do not offer direct exchanges online. We recommend placing a new order for the correct item and returning the original.

A prepaid return label is provided, and a $4.95 return shipping fee is deducted from your refund or store credit. One label is issued per order.

Intimates, body products, and sale or promotional items are final sale and not eligible for return.

Yes. Shoes returned without the original box, or boxes returned with shipping labels or tape attached, may incur a 20% restocking fee.

Yes, as long as you include the packing slips for each order.

Yes, we price match reputable stores when the exact size and color are available.

Curbside pickup orders are refunded to store credit after 30 days if not picked up.

JAYNE is primarily a women’s boutique. Some styles may be unisex, but they are shown in women’s sizing.

EU sizes typically run in whole numbers. We provide a conversion chart to help you choose the right fit.

Pair it with a button down white or denim top underneath, letting it peek out with a trouser or clean denim. Add a mix of bracelets and necklaces and style with an interesting boot from JAYNE.

Start with a versatile hero piece such as a dress, matching set, or wide-leg denim. Add a layer like a jacket or cardigan, which can be found at JAYNE, and finish with comfortable shoes.

Accessories and the way you style the outfit are key. Add jewelry, scarves, or a belt from JAYNE to elevate an outfit, along with tucking in a top or adding a jacket over your shoulders.

Start by tucking in a classic tee into denim, adding a belt and some jewelry from JAYNE. You have instantly elevated your look.

Start with jeans that are comfortable in the waist, add a sweater or blouse, and finish with a few accessories. JAYNE’s new arrivals collection has great pieces available.

Add a belt from JAYNE and tuck the front of the sweater into the pants. Finish by cuffing the sleeves on the sweater.

Wear a white tee poking out of the top for layering and dimension. Add layered necklaces and a classic boot from JAYNE’s boot collection.

It depends on the look you are going for. Tucking a sweater in will polish the look, while leaving it out and cuffing the sleeves can elevate the look as well. Visit JAYNE’s Instagram, @JAYNEBOUTIQUE, for style inspiration.

Add a belt and a classic heeled boot from JAYNE to finish the look.

Cuffing a jean or adding a belt from JAYNE with a fun boot will elevate the look.

Wear a fitted top and a platform sneaker from JAYNE’s sneaker collection.

Style with a long tunic top from JAYNE so that it covers the bottom, tie a sweater over the shoulders, and finish with a knee-high boot.

It depends on the look you are going for. A collared button down shirt styled with a sweater tied over the shoulders is classic. A fitted top with a cropped jacket from JAYNE is a great option as well.

Sneakers can give a trouser a polished look, as well as a boot with denim found at JAYNE.

Shoes can help an outfit look more dressy or casual. View JAYNE’s footwear collection for more inspiration.

Sneakers can definitely both elevate and polish a look. View JAYNE’s sneaker collection for more inspiration.