FAQ

Frequently Asked Questions

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What are the shipping costs offered?

• FREE Standard Shipping 
• $40 2-Day Delivery (after processing time)
• $60 Next Day Delivery (after processing time)
• Order processing is usually 1-3 business days

**Orders placed with Expedited Shipping will ship within 1-3 business days and once scanned by the carrier will have an expedited delivery**

What's an Online Exclusive?

• Our online exclusive styles are only available on ShopJAYNE.com. They are shipped directly from the vendor and ship within 1-4 business days.

What is your return policy?

• Items must be unworn, unwashed, unaltered and have original tags attached.
• Items must be free of marks, makeup, perfumes, strong odors, deodorant, smoke and animal hair. 
• Items must be in original packaging, with all tags attached 
• Footwear without the original box cannot be returned. Footwear must be in their original boxes free of postage labels. Shoe returns without the original box will be shipped back to the customer with no refund issued. 
• Items showing signs of wear and/or damage will be returned to the customer with no refund issued. 
• Buyer is responsible for all shipping costs on returns and exchanges. 
• All shipping costs are non-refundable. 
• Items not in original condition or returned out of the 14 day return window will be refused. 
• Intimates and body products are Final Sale.
• Sale, clearance and promotional items (slashed prices) may not be returned or exchanged

Do you offer free return shipping?

• We do not pay for return shipping.

What items are final sale?

• Items marked as sale with a slashed sale price. 
• Items on a promotion.
• Body products.
• Any items received outside of the 30 day return policy may not be returned.

How long do I have from the time of purchase to return my items?

• 14 days from delivery for a refund back to the original form of payment.
• 30 days from delivery for store credit.

Can I return items from different orders back together?

• Yes! Include packing slips from both orders when returning. 

Do you price match other stores on merchandise?

• Yes! We do price match from reputable stores as long as the exact size and color can be added to cart. 

How long will you hold my in-store curbside pickup?

• Curbside pickups will be refunded back to store credit after 30 days from the original date called. 

Do you carry Women's + Men's shoes?

• We are a women's fashion focused boutique. Our sizing for footwear is always shown in women's US or EU sizing. If a brand or style we carry is considered "unisex" the sizing for that shoe will always be shown in women's sizing.