FAQ

Frequently Asked Questions

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What are the shipping costs offered?

  • $12 Standard Shipping 
  • $40 2-Day Delivery (after processing time)
  • $60 Next Day Delivery (after processing time)
  • Orders over $200 before tax - FREE! (domestic shipping only)
  • Order processing is usually 1-3 business days

**Orders placed with Expedited Shipping will ship within 1-3 business days and once scanned by the carrier will have an expedited delivery**

 

What is your return policy?

  • Merchandise can be returned within 14 days of delivery to receive full refund and 30 days of delivery for store credit.
  • Items must be unworn, unwashed, unaltered and have original tags attached.
  • Items must be free of marks, makeup, perfumes, strong odors, deodorant, smoke and animal hair. 
  • Items must be in original packaging, with all tags attached 
  • Footwear without the original box cannot be returned. Footwear must be in their original boxes free of postage labels. Shoe returns without the original box will be shipped back to the customer with no refund issued. 
  • Items showing signs of wear and/or damage will be returned to the customer with no refund issued. 
  • Buyer is responsible for all shipping costs on returns and exchanges. 
  • All shipping costs are non-refundable. 
  • Items not in original condition or returned out of the 14 day return window will be refused. 
  • Intimates and body products are Final Sale.
  • Sale, clearance and promotional items (slashed prices) may not be returned or exchanged

Do you offer free return shipping?

  • We do not pay for return shipping.

What items are final sale?

  • Items marked as sale with a slashed sale price. 
  • Items on a promotion.
  • Body products.
  • Any items received outside of the 30 day return policy may not be returned.

How long do I have from the time of purchase to return my items?

  • 14 days from delivery for a refund back to the original form of payment.
  • 30 days from delivery for store credit.

Can I return items from different orders back together?

  • Yes! Include packing slips from both orders when returning. 

Do you price match other stores on merchandise?

  • Yes! We do price match from reputable stores as long as the exact size and color can be added to cart. 

 

How long will you hold my in-store curbside pickup?

  • Curbside pickups will be refunded back to store credit after 30 days from the original date called. 

 

Do you carry Women's + Men's shoes?

  • We are a women's fashion focused boutique. Our sizing for footwear is always shown in women's US or EU sizing. If a brand or style we carry is considered "unisex" the sizing for that shoe will always be shown in women's sizing. 

    ABSOLUTELY love my order!

    I just wanted to let you know that I ABSOLUTELY love my order.  I am so happy with my purchase that was made possible by your company.  Hope you don’t get sick of me as I plan on being a return customer. As the Terminator says…”I’ll be back!”

    Stephanie S.

    So happy with my purchase!

    So happy with my purchase! The item arrived much sooner than expected along with a hand written note and inclusive stickers. 12/10 recommended!!

    Alexys V.

    Will definitely be a return customer!

    I was so impressed with the fast shipping and quality of the shoes. I will definitely be a return customer.

    Courtney R.

    Very Quick & Easy Transaction

    Very quick and easy transaction. I won’t lie, I thought this site was a scam but I’m happy to say it’s not! I’ll definitely shop through them again!!

    Erice R.

    The staff could not have been more helpful or friendly!

    Although there were no clothes for guys, let me tell you it's the most well-organized, beautiful store for women. Shoes, clothes, accessories, It's well curated and well worth the visit.

    The staff could not have been more helpful or friendly, definitely not pushy but they did not ignore us.

    It's a little treasure in the area and I definitely know where to go for gifts in the future!

    The service is always great!

    I just wanted to say that I have always loved your store and my purchases were usually from your Highland Park store since I live much closer to there! 

    I go to Lake Geneva every couple of months and always love to go to your store to see the beautiful merchandise.

    The service is always great and working retail myself I know how important that is!

    Thanks for acknowledging my Jayne shopping experience!

    Andee B.