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Shipping & Returns

We now offer free in-store pick up! 

If you are in the Chicagoland area, you can pick up your order at our Forest Park, La Grange, Glen Ellyn, and Oak Park locations. Just choose your preferred JAYNE location at check out. Your order will be ready within 1 to 3 business days after it has been placed. We will contact you via phone or email to let you when it is ready for pick up. 


Returns & Exchanges wants you to be satisfied with your purchase! 

If for any reason you wish to return or exchange your purchase, you can do so within 14 days of receipt. Items must be unworn, unwashed, unaltered, have original tags attached and/or original packaging must be present. Shoes without boxes cannot be returned.

The in-store return policy is 10 days for a refund to your original form of payment if items are unworn and tags are attached. After the 10 days, you have 30 days for store credit or exchange. If returning in-store, you must show a copy of your order confirmation (either a print out or the order confirmation email on your phone).

All shipping charges are non-refundable. reserves the right to refuse a refund or exchange for items that are not in original condition or not returned within the 14 day return window. 

Once your return item has been received and processed, a refund will be issued to you in the form of your original payment method. 

Just email to begin the return process. 


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